Frequently Asked Questions

GameSpace is a sports facility booking marketplace. Coaches, teams, and players use it to find and book fields, courts, and gyms near them, and facility owners use it to fill open time and get paid without the phone tag. You start on the marketplace for free, and you can move up to booking under your own brand when you are ready.

We are building out city by city. Search your area to see what is listed near you right now. If it is quiet where you are, we are actively adding facilities, so check back soon or list your own facility to help bring GameSpace to your city.

Choose Sign Up on the homepage and register with your email, or continue with Google for a faster start. You can browse facilities without an account, then sign in when you are ready to book a slot or list a facility.

Fields, courts, and gyms across a range of sports, including basketball, soccer, baseball, tennis, volleyball, and indoor training space. What you see depends on the facilities listed in your area.

Search by sport and location to see the facilities near you. Where a facility takes bookings on GameSpace, compare its real pricing and availability side by side, pick your slot, and check out securely, and we email you when the booking is confirmed. Other venues show the contact details and booking link they publish, so you can reach them directly.

Open the link to see the booking details and reserve your spot or pay your share. No account hunting and no group-chat screenshots, the link shows you exactly what is booked and where.

Yes. When your booking is confirmed, we email you the details: date, time, facility address, and any special instructions. At a facility that approves each request, that is when the facility approves it. You can see all of your bookings in your dashboard, and we send a reminder before your slot.

Yes. Every booking has a built-in message thread, so you can reach the facility directly with questions before or after your session.

Reach the facility directly through your booking message thread, or contact our support team and we will help. If a facility cancels on you, that is always a full refund. Card payments go through Stripe, which verifies the business behind each facility before it can take them.

CoachAssist helps you book a field without building a search by hand. Tell it what you need in one sentence, the way you would say it to a person. It looks for matching options, gives you a ranked shortlist to review, and handles the booking after you choose one.

Write it the way you would text it. For example: "field with batting cages within 10 miles, tomorrow 5 to 7pm, 12 players, under $120, needs lights". You can include the day, a time window, how far you are willing to drive, the sport, how many players, your budget, and anything the place has to have, such as lights, indoor space, turf, restrooms, parking, dugouts, or batting cages.

No, and that is the point. Send your request and get on with your day. Booking a field can mean waiting on a person at the other end, so CoachAssist works in the background and tells you when there is something to tell you. It is not a search box that returns in two seconds.

CoachAssist keeps follow-ups short and asks one at a time, only when a missing detail would change the search. Answer in your own words; once it has enough to search, it moves on to the ranked options.

You get told plainly. When we have a venue phone number or direct booking link, we show it so you can finish the booking yourself. CoachAssist will never tell you something is booked when it is not, and a booking that did not happen never lands on your calendar and is never charged.

It says so. And if the search itself could not run, it tells you that instead, rather than reporting an empty result. Those are two different answers and you get the right one, because "nothing is free" would send you off booking elsewhere for no reason.

Yes. Save the venues you already book and CoachAssist checks those for you on every request, alongside facilities listed on GameSpace.

The venue. GameSpace arranges the booking on your behalf, but the space, the price, and the rules are theirs. Cancellations, rain-outs, refunds, and anything that happens on the field are handled under the venue policy and through their process, and we point you to it. You see and accept the terms before your first paid booking.

A GameSpace booking appears on your calendar and dashboard with the cost shown. An external booking stays in your CoachAssist request and uses the venue confirmation as the source of truth rather than appearing as a GameSpace calendar booking.

Yes. Payments are processed by Stripe, and GameSpace never stores your full card details.

You pay the facility rate plus a clear per-booking service fee. There are no surprise charges: the full total is shown before you confirm, so you always know exactly what you are paying.

Each facility sets its own cancellation terms, and they are shown before you book. Under our standard terms, cancel 48 or more hours ahead to get the facility rate back, and 24 to 48 hours ahead for a partial refund; closer to the start time a booking may be non-refundable. The per-booking service fee is not refunded on customer cancellations. One protection is always on: cancel at least 72 hours ahead and the facility rate is refunded no matter the facility policy. And if a facility cancels on you, you are refunded in full, including the service fee.

An approved refund goes back to your original payment method automatically. Depending on your bank, it can take a few business days to appear.

Yes. A receipt is attached to your confirmation email, and you can view or download it any time from your booking details.

Create a free account and add your space: photos, sports, hours, and pricing. Set how you want to take bookings, then publish. To take card payments, connect Stripe: payments switch on once Stripe verifies your account.

It is free to start. You can always list your first facility free. And while we are building out a new city, facilities there can list unlimited facilities free, with no limit and no catch, for as long as we are growing that market. You only pay a clear per-booking fee when you actually get booked.

When GameSpace handles checkout, your earnings, which are your rate minus the per-booking fee, transfer straight to your connected account on a regular payout schedule. Payments run on Stripe, so payouts are automatic once your account is connected.

Yes. You choose how the money flows: let GameSpace handle checkout and pay you out, collect payment directly through your own account while we handle the booking, or run branded booking on your own payment gateway. Pick what fits your facility.

Yes. You set your hours, your rates, and your cancellation terms, and you manage your calendar from your dashboard. You stay in control of your own space.

Branded booking lets customers book under your own brand, with your logo and colors, on your own site or domain, powered by the GameSpace scheduling engine. You keep the customer relationship and we handle the technology.

The marketplace puts your facility in front of coaches and players who search GameSpace for space. Branded booking is your own booking page or an embedded widget on your site, so your existing customers book you directly. You can start on the marketplace and add branded booking later.

With branded booking you bring your own payment gateway, and GameSpace charges a software fee only, with no cut of your transactions. It is built for larger operators, churches, schools, and municipalities who want booking under their own brand. Contact us and we will size it to your facility.

Use our contact form and a real person on our team will reply by email. You can also email us at hello@trygamespace.com.

Double-check that you are using the right email. If you signed up with Google, use Continue with Google. Otherwise use Forgot Password to reset it. Still stuck? Contact support and we will help you get back in.

GameSpace works right in your mobile browser and can be added to your home screen like an app. Open trygamespace.com on your phone and choose Add to Home Screen from your browser menu.

You control booking confirmations, reminders, and messages from your settings. Notifications keep you posted on confirmations, reminders, and new messages so you never miss an update.