Frequently Asked Questions

GameSpace is a sports facility booking marketplace. Coaches, teams, and players use it to find and book fields, courts, and gyms near them, and facility owners use it to fill open time and get paid without the phone tag. You start on the marketplace for free, and you can move up to booking under your own brand when you are ready.

We are building out city by city. Search your area to see what is open near you right now. If it is quiet where you are, we are actively adding facilities, so check back soon or list your own facility to help bring GameSpace to your city.

Choose Sign Up on the homepage and register with your email, or continue with Google for a faster start. You can browse facilities without an account, then sign in when you are ready to book a slot or list a facility.

Fields, courts, and gyms across a range of sports, including basketball, soccer, baseball, tennis, volleyball, and indoor training space. What you see depends on the facilities listed in your area.

Search by sport, location, date, and time to see what is actually open. Compare real pricing and availability side by side, pick your slot, and check out securely. You get an instant confirmation by email, with no callbacks and no waiting to hear back.

Open the link to see the booking details and reserve your spot or pay your share. No account hunting and no group-chat screenshots, the link shows you exactly what is booked and where.

Yes. As soon as your payment goes through, your booking is confirmed and we email you the details: date, time, facility address, and any special instructions. You can see all of your bookings in your dashboard, and we send a reminder before your slot.

Yes. Every booking has a built-in message thread, so you can reach the facility directly with questions before or after your session.

Reach the facility directly through your booking message thread, or contact our support team and we will help. If a facility cancels on you, that is always a full refund. We also review listings before they go live to keep the marketplace trustworthy.

Yes. Payments are processed by Stripe, a payments provider trusted by millions of businesses, and GameSpace never stores your full card details.

You pay the facility rate plus a clear per-booking service fee. There are no surprise charges: the full total is shown before you confirm, so you always know exactly what you are paying.

Each facility sets its own cancellation terms, and they are shown before you book. Under our standard terms, cancel 48 or more hours ahead to get the facility rate back, and 24 to 48 hours ahead for a partial refund; closer to the start time a booking may be non-refundable. The per-booking service fee is not refunded on customer cancellations. One protection is always on: cancel at least 72 hours ahead and the facility rate is refunded no matter the facility policy. And if a facility cancels on you, you are refunded in full, including the service fee.

An approved refund goes back to your original payment method automatically. Depending on your bank, it can take a few business days to appear.

Yes. A receipt is attached to your confirmation email, and you can view or download it any time from your booking details.

Create a free account and add your space: photos, sports, hours, and pricing. Set how you want to take bookings, then publish. New listings are reviewed before they go live, which keeps the marketplace trustworthy for everyone.

It is free to start. You can always list your first facility free. And while we are building out a new city, facilities there can list unlimited facilities free, with no limit and no catch, for as long as we are growing that market. You only pay a clear per-booking fee when you actually get booked.

When GameSpace handles checkout, your earnings, which are your rate minus the per-booking fee, transfer straight to your connected account on a regular payout schedule. Payments run on Stripe, so payouts are automatic once your account is connected.

Yes. You choose how the money flows: let GameSpace handle checkout and pay you out, collect payment directly through your own account while we handle the booking, or run branded booking on your own payment gateway. Pick what fits your facility.

Yes. You set your hours, your rates, and your cancellation terms, and you manage your calendar from your dashboard. You stay in control of your own space.

Branded booking lets customers book under your own brand, with your logo and colors, on your own site or domain, powered by the GameSpace scheduling engine. You keep the customer relationship and we handle the technology.

The marketplace puts your facility in front of coaches and players searching to book right now. Branded booking is your own booking page or an embedded widget on your site, so your existing customers book you directly. Many facilities start on the marketplace and add branded booking later.

With branded booking you bring your own payment gateway, and GameSpace charges a software fee only, with no cut of your transactions. It is built for larger operators, churches, schools, and municipalities who want booking under their own brand. Contact us and we will size it to your facility.

Use our contact form and a real person on our team will get back to you, usually within 24 to 48 hours. You can also email us at hello@trygamespace.com.

Double-check that you are using the right email. If you signed up with Google, use Continue with Google. Otherwise use Forgot Password to reset it. Still stuck? Contact support and we will help you get back in.

GameSpace works right in your mobile browser and can be added to your home screen like an app. Open trygamespace.com on your phone and choose Add to Home Screen from your browser menu.

You control booking confirmations, reminders, and messages from your settings. Notifications keep you posted on confirmations, reminders, and new messages so you never miss an update.